HP Printer in Error State – Troubleshooting Guide

HP Printer in error state

Most of the HP printer users have complained that they often see their HP printer in error state. The said error message arrives on your screen when you give a print command or send a file to print. Well, this is quite frustrating when you have printing tasks lined up and your work is piling up because of this.

Therefore, if you want some handy tips on how to fix HP printer in error state, then you can continue to read on this helpful guide given below. The instructions given below apply to Windows 10 as well as Mac.

Note: a few solutions mentioned below are also applicable in case you see your HP Printer Offline.

HP Printer in error state

What is HP printer in error state problems?

The printer error state is a problem with the printer that stops it from responding to the print command. It usually shows up on systems running on Windows and Mac. The most obvious reasons why this is showing up on one of the HP printers including HP Laserjet, HP Envy, HP deskjet and HP officejet printer is the corrupted printer driver. Moreover, it can also happen because of paper jamming issues or the printer is not connected properly. Hence, you should not get discouraged if you are also facing this problem because we some fixes for you. In an off chance if these solution =s don’t solve the issue, you may get help from HP Support.

Fix HP Printer in Error State Issue in Windows 10

  1. 01) Check the connection of the printer.

    Before moving onto any other complex process, you should check the printer’s connection. In this check, you need to make sure that the all the wires that are connecting the printer to the computer are connected properly. Additionally, check the chords for any faults and if they are receiving the proper electricity or not. If one of the cords is not connected, you should connect it immediately and print a test page.

  2. 02) Restart the connected devices

    To eliminate this error at the earliest, one should restart the devices that are connected with each other including your printer and the computer. While restarting your device, you should leave it at rest while it is turned off and then turn it on again.

  1. 03) Confirm that your printer is online

    If in an off chance, your printer is offline, then you should bring it online as soon as possible. For this, apply the given steps:

    1. Click on the “Start” button and go to the “Control Panel”.
    2. Choose “Devices and Printers” option from the control panel.
    3. Check the status of the printer and see if it is in ready state.
    4. If it is not, then right-click on the name of your printer.
    5. Select the option reading ‘Use Printer Online’.

  2. 04) Confirm the availability of the paper

    If there is no paper in the paper tray, no print command will work on it and the printer will show ‘HP Printer in Error State’ message. Hence, make sure that there are enough papers in the tray.

Fix HP Printer is in error state for Mac

If the ‘HP Printer in Error State’ issue is bothering you on your Mac, then try to solve the problem with the given solution.

  1. Disconnect the cord that is connecting your printer and Mac.
  2. Turn off your HP printer and install the latest software updates on your Mac.
  3. Now, turn on your printer and wait for it to start.
  4. Next up, reconnect the printer with your Mac and go to the Apple menu.
  5. Select ‘System Preferences' and then select ‘Printers and Scanners'.
  6. Select your printer from the list.
  7. If it is not there, click on the + icon to add your printer.

If that doesn't help, use HP Print and Scan Doctor to find out the reason behind this issue and get the related solution.

More queries on HP printer in error state

How do I get rid of printer status error?

To get rid of printer status error, perform these basic operations:

  • Cancel any print jobs that are stuck in the queue.
  • Restart your printer and the computer.
  • Check if there are paper in your printer's tray.
  • Bring its status from offline to online.
What do I do if my HP printer is in error state?
  • Make sure that your printer is properly connected to your device.
  • Confirm that your printer is connected to the same Wi-Fi as your computer.
  • Check the level of ink in the cartridges.
  • Check for paper jamming issue, if there is any.
Why am I getting an error message on my HP printer?

Your HP printer will display an error message if it is in an error state or the printer driver is corrupted. Besides this, your printer will also display an error message if it has corrupted print jobs. A weak wireless connection is also a cause of error message on HP printer.

How do I fix a paper error on my HP printer?

To fix a paper error on your HP printer, you need to ensure that there are paper in the paper tray. The size of the paper also matters in this situation. Moreover, resetting the printer will also help fix the issue.

How do I get my printer out of error state?

To get your printer out of error state:

  1. Confirm that your printer is set to online mode.
  2. Reinstall or install the latest printer drivers.
  3. You should set the Print Spooler service to automatic.
  4. If you are using Windows, then update the your device’s software.
Why is my HP printer showing error?

HP printer usually shows errors when there is a problem with the printer itself or it is not connected properly. Besides this, the problem with the ink system or corrupted printer drivers are also some causes behind the printer showing error.


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